Delivery

Our current shipping rates are as follows:

UK Orders Over £50 – Free Next Day Delivery

UK Orders Under £50 – £8 (Next Day Delivery)

UK Orders Next Day AM – £20

UK Orders Saturday AM – £30

International Orders – £25 Flat Rate

All parcels are fully tracked. Once your order has been dispatched, you’ll receive an email containing your tracking number.

If your order weighs over 30 kg, additional shipping costs may apply.

Returns

We want you to be completely satisfied with your purchase from Botanical Health Oils Hardware Ltd, but if you change your mind, you may cancel your order within 14 days of receipt for a full refund, provided the items are unused and in resalable condition.

Once your cancellation has been confirmed, you must return the items within 14 days, ideally in their original packaging.

If you experience a technical issue with a product, please contact our team on 0114 229 1807 or email orders@bhohardware.com

Order online and collect directly from our Barnsley store. Once your order is ready, you’ll receive an email or phone confirmation with collection details. Please wait for confirmation before travelling to ensure your order is prepared.

Collection Address:

Botanical Health Oils Hardware Ltd

Unit 6, Rockingham Business Park

Rockingham Row, Birdwell

Barnsley, S70 5TW

Opening Hours:

Monday to Saturday: 10:00 AM – 6:00 PM

Closed Sunday and bank holidays

Important Notes:

Orders are typically ready within 1–2 working days (subject to stock availability).

Bring your confirmation email and a valid form of ID when collecting.

If someone collects on your behalf, they must bring your order confirmation and their own photo ID.

Orders not collected within 7 days may be returned to stock and refunded.

For assistance, contact orders@bhohardware.com

All orders from Botanical Health Oils Hardware Ltd are packed securely and shipped in plain, unbranded boxes for your privacy. We understand that discretion is important, so no external markings or product details are visible on the packaging.

Each parcel is also wrapped in durable black film and sealed with fragile tape to ensure both security and protection in transit.

We take great care to make sure your order arrives safely, discreetly, and in perfect condition — every time.

If you have any special delivery instructions or packaging preferences, please contact us after placing your order at orders@bhohardware.com

We accept a wide range of secure payment options for your convenience when shopping with Botanical Health Oils Hardware Ltd.

You can pay using:
Visa, Mastercard, American Express, and Discover

Apple Pay, Google Pay, and Shop Pay

PayPal – Fast and secure online checkout with buyer protection

Klarna – Flexible payment options, including Pay in 3 instalments or Pay Later

Clearpay – Split your purchase into four interest-free payments

Western UnionPay – Supported for international customers

Cash in the Post
This is at your own risk! (Tracked Only) – Payment must be sent using a tracked or signed-for postal service for security

All transactions are processed securely through Shopify’s encrypted checkout. Your payment details are never shared directly with us.

Once your order is placed, you’ll receive an order confirmation email, followed by tracking details once your parcel has been dispatched.

For payment or billing assistance, please contact orders@bhohardware.com

At Botanical Health Oils Hardware Ltd, we offer flexible finance options to make purchasing easier. You can choose to spread the cost of your order using Shop Pay Instalments, PayPal Pay in 3, Klarna, or Clearpay. All options are interest-free and give you the flexibility to manage your payments in a way that suits you.

Shop Pay Instalments

Shop Pay Instalments allows you to spread the cost of your purchase into 4 equal interest-free payments, taken automatically every two weeks. There are no hidden fees, and approval is handled instantly at checkout. Payments can be managed easily through your Shop Pay account.

PayPal Pay in 3

PayPal Pay in 3 allows you to divide your purchase into three equal interest-free payments over two months. The first payment is made at checkout, followed by two automatic payments each month. It is available on orders between £30 and £2,000, and approval is completed instantly through your PayPal account. You can view, manage, or make payments easily through the PayPal app or your online account.

Klarna

Klarna offers two flexible ways to pay. With Pay in 3 instalments, your order total is divided into three equal payments, taken every 30 days with no interest or fees when paid on time. Alternatively, you can choose Pay Later in 30 Days, allowing you to receive your order first and settle the balance within 30 days. Klarna provides instant approval at checkout, and all payments can be managed securely through the Klarna app.

Clearpay

Clearpay lets you spread the cost of your purchase into four equal interest-free payments, taken automatically every two weeks. The first instalment is paid at the time of purchase, and the remaining three are collected automatically over six weeks. Clearpay is available for orders between £30 and £1,000 and can be managed easily through the Clearpay app.

Important Information

All finance options are subject to eligibility and approval by the provider. Late or missed payments may affect your credit score, so please ensure funds are available when payments are due. For details about eligibility, limits, or payment schedules, please refer to the provider’s website or app.

If you need assistance with your order or help selecting the right payment method, please contact our team at orders@bhohardware.com

At Botanical Health Oils Hardware Ltd, we believe loyalty should be rewarded. Our Points & Rewards scheme allows you to collect points every time you shop and redeem them for discount codes to use on future purchases.

When you make a purchase through our website, you’ll automatically earn 5 points for every £1 spent. These points are added to your account and can be saved or redeemed whenever you choose.

Once you’ve collected enough points, you can exchange them for discount rewards such as:

500 points = £5 off

1,000 points = £10 off

2,000 points = £20 off

Your points never expire as long as your account remains active, and you can track your balance easily through your customer account dashboard. It’s our way of saying thank you for choosing Botanical Health Oils Hardware Ltd.

To redeem your points, simply log into your account, view your available balance, and follow the on-screen instructions to generate a discount code. Enter the code at checkout to instantly apply your reward.

If you have any questions about collecting or redeeming points, please contact our support team at orders@bhohardware.com