Where Is My Order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours after receiving this email for tracking information to become active with the carrier.
Track via Your Account
The easiest way to check your order status is through your BHO Hardware account. Log in to view your order history, fulfilment status, and any tracking links in one place.
Your Order Number
Your order number is included in your order confirmation email and appears in your account under Orders. It follows the format #BHO-1234. Please have it ready when contacting us.
Tracking Numbers & Carriers
We ship using a range of carriers depending on your location and the size of your order. Common carriers include:
- Royal Mail – standard and tracked UK delivery
- DPD / DHL / UPS – express and international shipments
- Pallet / Freight carriers – for large or heavy laboratory equipment orders
Once dispatched, your tracking number will be visible in your account and in your shipping confirmation email. Click the tracking link provided to be taken directly to the carrier’s tracking page.
Dispatch & Delivery Expectations
Dispatch times vary by product availability and order type. In-stock items are prepared as soon as possible, while specialist equipment, made-to-order products, and pre-orders may take longer.
For a pre-order, the availability or dispatch date shown when you ordered is an estimate rather than a guaranteed delivery date. Supplier, production, freight, or customs delays can move that estimate. We will dispatch your order as soon as the stock is available.
If the estimated date for your pre-order has passed and you have not received an update, please contact us with your order number so our team can check the latest position. If your order contains both in-stock and pre-order items, they may be dispatched together unless we have arranged otherwise.
After dispatch, delivery speed depends on the carrier, service, destination, and any customs checks. If your shipping confirmation shows your order as dispatched but tracking has not updated after 3 business days, please contact us below.
Haven’t Received a Shipping Confirmation?
Please check your spam or junk folder first. If you still cannot find it, log in to your account to check the current status of your order, or get in touch with our team.
Need Further Help?
If you have questions about your shipment that are not answered above, our team is happy to assist. Please have your order number and tracking number (if available) ready when you reach out.
